Midwestern

Good customer service is hard to find. It seems as companies get larger and increase their profits, their customer service declines and the likelihood of actually speaking to a human becomes non-existent. This especially seems to be true when one is dealing with an online company. As most of you know I got hitched in November and as a wedding gift I did what any normal action sport, truck loving guy would do: I bought my wife a new snowboard. A snowboard shouts romance! Upon initial thought most people think snowboards are not romantic, but they fail to focus on the entire snowboarding experience. Most of the time you need a place to stay, you have to take a short road trip, and you have to relax in a hot tub or get a massage after a long day of riding. Road trip, mountainside condo, and a hot tub? I can’t think of a more romantic setting. Boom! Buy your spouse, significant other, etc. a snowboard and let the romance begin.

Sorry, I feel like that was a bit of a digression. Anyhow, I purchased an M3 from an online retailer who obviously sells snowboards at a discount. The board was listed as a blemished board with its only blemish being that the board measures 145cm but the print on it is 140cm. I thought this was something I could easily live with and it wouldn’t affect the board’s function. On the contrary! Two hours into the M3’s maiden voyage the tail began to de-laminate. By the next day the nose had began to de-laminate. Clearly I was upset. We returned home Monday evening and by Tuesday morning I had placed a call to the company. Ironically, no one answered their customer service line, and their mailbox was full. I tried calling the number again and received the same message stating the mailbox was full.

Next I went to see if they had a Facebook page that I could complain on because surely no self-respecting company would want a public message explaining how bad their product and customer service is. Again, no luck! So as a last ditch effort to remedy this situation I sent an email to the company stating my issue and asking how they were going to fix it. I have not yet gotten a reply, but I am patiently awaiting some good news.

It’s hard to sit back and wait, especially today when technology has allowed companies to respond quickly…if they want to. I mentioned snowboarding can be romantic, but it’s only romantic if you have a snowboard you can actually ride! I guess I’ll just keep waiting…