RBP Quality Under Question

We came across this posting the other day on DuramaxForum.com regarding RBP grills. The owner describes how his girlfriend bought him an RBP grill for his Chevy truck as a Christmas present. After it was purchased, he noticed a crack in one of the rivets, but like most of us, forgot about the minor problem until it turned into a major problem. After more time passed, the grill began to blister, peeling, and rusting on the inside. After talking to RBP, they explained that the grill only had a one year warranty and couldn’t help, not even a discount on another grill.

Obviously, no company can stay profitable if they were to warranty products to infinity. At the same time, there’s something to be said about helping a guy out who noticed the problem early, just never got around to contacting the manufacturer. At SoCalTrucks.com, we believe that if you sell a premium product, you should stand behind it. People don’t pay a premium at Nordstrom because their clothes are that much better; they shop there because Nordstrom stands behind their products and has great customer service. We were surprised to hear RBP acting more like JC Penney and less like Nordstrom.

We’ve always thought highly of RBP and one bad example doesn’t change that, but we’ll be on the look-out for more examples like this. Let’s hope the trend doesn’t continue. Click here to read the entire forum post.